A little help. Back to playing.
Clear answers, fewer interruptions.

Buying a game
How do I choose the right game?
Check the platform, edition, included content and activation region on the game page. A Steam key works with Steam; a gift is a different delivery method. Expansions may require the base game.
Are the displayed prices final?
Prices marked “Est.” are estimates. Checkout checks the current offer and gives you a confirmed total in EUR before you continue to payment.
Can I buy gift cards here?
You can browse the available gift-card categories and offers. Gift-card checkout is not available on this storefront yet.
Keys & activation
How do I activate a Steam key?
Open Steam and sign in. Choose Games in the top menu, then Activate a Product on Steam. Enter your delivered key and follow the prompts. Once activated, the game appears in your library.
What is a Steam gift?
A Steam gift is sent to your Steam account. It does not include an activation key. Check the account country and exact package, then provide a friend invite link from Friends > Add a Friend at checkout.
Will a game work in my country?
Use the region check on the product page. If eligibility cannot be confirmed, do not assume the game will activate. Steam gifts have separate country restrictions.
Payments & refunds
When will I be charged?
Review the confirmed total before continuing to the payment provider. An estimated cart total is not a payment confirmation. Your order page shows the payment and delivery status.
Where can I find my order?
Sign in and open Order history, or use the order link in the browser where you placed the order. Keep that link private.
There is a problem with my order. What should I do?
Contact support below with your order reference and a description of the issue. Keep game keys, passwords and payment card details out of your message. Refund requests need to be reviewed for the specific order.
Your account
How do I create an account?
Choose the account icon in the header, then Create account. Use an email address and a password of at least 10 characters, including uppercase, lowercase and a number or symbol.
How is my wishlist saved?
Your wishlist is saved in this browser. Use the heart on a game cover to save or remove it. Clearing browser data will remove your saved selection.
I forgot my password.
Automatic password recovery is not available yet. Contact support for help. Never include your password in a support message.
Still need a hand?
Tell us what happened. Include an order reference if you have one.
